Terms & Conditions

These terms and conditions (which may be modified from time to time) are applicable to all direct or indirect services (through distributors) available online, through any mobile device, by email or by phone. By accessing, browsing and using our website or any of our applications available through platforms (“the website”) and / or making a reservation, you accept the fact that you have read, understood and agree to the terms and conditions shown below (including the fragment referring to privacy).

These pages, their content, structure, infrastructure and the online accommodation reservation service that are provided through this website (the “service”) belong to and are managed and provided by Bed & Snow SL (“Bed and Snow SL”, ” us “,” we “or” our “). They may only be used for personal and non-commercial purposes, subject to the terms and conditions specified below.

1. Scope of our service

Through this website, we (Bed & Snow SL and its affiliates) provide an online platform through which all types of temporary accommodation (for example, hotels, apartments, hostels, hostels and bed and breakfasts, together the / the “accommodation / s”) offer their rooms to which the users of the website can access to make reservations. By making a reservation through Bed and Snow SL, you establish a direct (legally binding) contractual relationship with the establishment where you have reserved. From the moment you make your reservation, we only act as intermediaries between you and the establishment, transmitting the reservation data to the establishment and sending you a confirmation email on behalf of the establishment.

The information we show is based on the information provided by the associated establishments and tour operators. The establishments have access to an extranet through which they are fully responsible for updating the rates, availability and other information that appears on our website. Although we try to make our service as accurate as possible, we cannot verify or guarantee that all information is accurate, complete or correct. We are also not responsible for errors (such as manifest and typographical errors), interruptions (due to temporary and / or partial server outages or repairs, updates and maintenance of our website or other reasons), inaccurate, misleading or false information, or missing of information. The establishment is responsible at all times for the precision, accuracy and correctness of the information (both descriptive and referring to rates and availability) that appears on our website. Our website does not constitute and should not be viewed as a recommendation or endorsement of the quality, level of service, rating or rating (by stars) of any available establishment.

Our services are for personal and non-commercial use only. Therefore, it is not allowed to resell, deep-link, use, copy, monitor (for example, spider, scrape), display, download or reproduce the content, information, software, products or services available in our website for any commercial or competitive activity.

2. Prices and offers

The prices that appear on our website are very competitive. All prices on the Bed and Snow SL website are per room and entire stay, and are shown with VAT and other taxes included (subject to change of such taxes), unless otherwise indicated on our website or in the confirmation email.

Sometimes on our website there is a cheaper rate than another for a specific stay in an accommodation. These rates created by the accommodations may carry special restrictions and conditions, for example, regarding cancellation and refund. Check the room information and the rate carefully to know the conditions before making the reservation.

Currency exchange is for informational purposes only. It does not show an accurate or up-to-date amount, as exchange rates may vary.

Obvious errors (including misprints) are not binding.

All special offers and promotions are marked as such.

The price does not include any service not specified in the reservation confirmation. Extras such as phone calls, insurance, laundry services, minibar, parking, etc. are not included. That must be paid directly by the user of the web in the accommodation establishment. Nor do they include “tourist taxes”, “tourist taxes” or similar that must be paid directly by the end consumer at the establishment or / and the airport.

3. Privacy and Cookies

Bed and Snow SL respects your privacy. See our privacy and cookie policy for more information.

4. Free service

Our service is free because, unlike others, we do not charge for our service or add (reservation) supplements to the price of the rooms. What you see is what you pay for.

5. Credit card or bank transfer

In some cases, there are establishments that offer the possibility of paying reservations (in whole or in part, depending on the establishment’s payment conditions) to the establishment during the reservation process through a secure online payment system (provided that your bank offer and support it). Payment is processed securely directly from your credit / debit card or from your account to the establishment’s account through an external payment processor.

For some (non-refundable) rates or special offers, the property may require payment in advance by bank transfer (if available) or by credit card. In that case, your credit card may be pre-authorized or a charge may be made (sometimes without the option to refund) once the reservation is made. Please, check the room information carefully to know the special conditions before making the reservation.

In the event of fraud or unauthorized use of the credit card by third parties, most banks and credit card issuers cover all expenses resulting from such fraud or misuse, which may sometimes be subject to an amount deductible (usually EUR 50 or the equivalent in local currency).

6. Cancellation

By making a reservation at an establishment, you accept its cancellation and no-show conditions (if you do not show up), as well as other additional terms and conditions (delivery) of the establishment that may affect your reservation or your stay. This includes the services and / or products offered by the establishment (see the terms and conditions of delivery directly at said establishment). The general cancellation and no-show conditions of each establishment are available to you on our website, both on the establishment’s information pages and during the reservation process and in the confirmation email. Please note that some rates or special offers do not allow changes or cancellations. Check the details of each room to see the conditions before making the reservation. Keep in mind that a reservation that requires the payment of a deposit or advance payment (total or partial) can be canceled (without prior notice) at the moment in which (the rest of) the amounts pending payment are not can be charged in full on the relevant date, in accordance with the payment conditions of the establishment and the conditions of the reservation. Payment delays, incorrect bank details, credit or debit card details, invalid credit or debit cards or with insufficient balance are your responsibility and you may not benefit from the return or refund of the prepayment. (in non-refundable accommodation) if any of these cases occurs, unless the establishment accepts or allows it in its cancellation and advance payment conditions.

If you want to review, modify or cancel your reservation, check the confirmation email and follow the instructions indicated. Keep in mind that cancellation supplements may be applied according to the cancellation, payment (in advance) and no show (if you do not show up) conditions of the establishment or that you may not benefit from the refund of the amount paid (in advance). We recommend that you read these conditions carefully before making the reservation and that you remember to make subsequent payments on time as they may be necessary for the reservation.

Following our policy that “what you see is what you pay”, at Bed and Snow we do not charge for cancellation or management in the modification of your reservation that is not the one marked by the hotel in each case. That is why we always recommend that you read the hotel conditions at all times. CANCELLATION OR MODIFICATION of your reservation is made FREE of charge by Bed & Snow. The only applicable charges are those stipulated by the hotel for each rate and in each case.

7. Additional correspondence

By making a reservation, you agree to receive an e-mail, which we can send you shortly before your arrival date, where you will find information about the destination and other information and offers (including offers from third parties, as long as you have agreed to receive them), which are relevant to your reservation and destination. You also agree to receive an email, which we can send you after your stay at the establishment, inviting you to complete an opinion form. Check our privacy and cookie policy for more information about how we can contact you.

8. Ranking and comments

The classification of establishments that appears by default on our website is by price (ordered from lowest to highest) and we call it “default ranking”. The default ranking is created through the application of intelligent techniques that make the results fit as closely as possible to the client’s search criteria. We also offer other ways to classify establishments: by category and by score (the average obtained from customer reviews).

Comments can (a) be viewed on the property information page on our website in order to share your opinion on the level of service and quality of the establishment with (future) customers. Bed and Snow SL can also (b) use them (partially or completely) at its discretion (eg for marketing, promotion or service improvement) on our website or on social platforms, newsletters, special offers, applications or others channels used or owned by Bed & Snow SL. We reserve the right to adapt, reject or delete comments that we deem appropriate. Comments are considered a survey and do not include commercial offers, invitations or incentives of any kind.

9. Disclaimer

In accordance with the limitations indicated in these terms and conditions, and to the extent permitted by law, we are only liable for direct damages that you suffer, pay or incur due to defects attributable to our obligations in reference to our services, Up to a total amount of the total cost of your reservation, as indicated in the confirmation email (either for an event or for a series of events).

However, and to the extent permitted by law, neither we nor any of our directors, employees, representatives, subsidiaries, affiliated companies, distributors, affiliates, licensees, proxies, or other persons involved in the creation, sponsorship process and promotion of the website and its contents will be responsible for: 1. Loss or punitive, special, indirect or consequential damages, losses of production, profits, income, contracts, as well as losses or damages of customers or reputation and losses of demands; 2. Errors related to the description of the information (including information on prices, availability and ratings) of the establishment on our website; 3. Services provided or products offered by the establishment or other business partners; 4. Losses, damages or costs (direct, indirect, consequential or punitive) that you suffer, contract or pay, arising from or related to the use, unavailability or delay of our website; or 5. Any type of injury (personal), death, property damage or other damages, losses and expenses (direct or indirect, consequential or punitive) that you suffer, contract or pay, whether due to (legal) acts, errors, infractions, negligence (obvious), deliberate professional misconduct, omissions, breaches, misrepresentation, objective tort liability or (in whole or in part) attributable to the establishment or other business partners (including any of its employees, directors, staff, attorneys , representatives or affiliated companies) whose products or services (directly or indirectly) are available, offered or promoted on or through our website, including any (partial) cancellation, overbooking, strike, force majeure or other act beyond our control. control.

Whether the accommodation you are staying in charges you (or has charged you) for your room or if we facilitate the payment of the room price, you accept that the accommodation is, for all purposes, responsible for the collection, retention , sending and paying the applicable taxes on the total price of the room to the relevant tax authorities. Bed and Snow SL is not responsible for the delivery, collection, retention or payment of taxes on the total price of the room from the relevant tax authorities.

Bed and Snow SL is not responsible for the behavior of end consumers in cases of abnormal behavior or vandalism. In this case, Bed and Snow SL reserves the right to automatically cancel the final consumer’s stay or reservations without paying any compensation. The same right, and for the same case, will attend the accommodation establishment where they were housed.

The client or end user will pay Bed and Snow SL any amount derived from the behaviors and concepts previously expressed that were claimed by any third party. Likewise, incidents that can be resolved during the stay of the end consumers in the accommodation establishment must be resolved directly between the end user and the establishment.

The client or end user will preserve Bed and Snow SL at all times harmless and will compensate him / her for any type of actions, claims, procedures, losses, costs, expenses and claims (including costs and expenses accrued from the defense) derived directly or indirectly of a breach by part or on behalf of the client with respect to any of the clauses that are reflected in the present Terms and Conditions.

Bed & Snow S.L. is not responsible for any claim submitted by the client that does not comply with what is detailed in the Booking Voucher, including the Locator number, which is sent to the client at the end of the reservation. The email carries as Subject: Reservation Confirmation. The Booking Voucher is the only valid document to make a claim. They will not be valid documents, other screen prints or other documents printed or digitally presented during the reservation process carried out on the web. If there is an error in the Booking Voucher that does not fit with what the client has reserved, the claim must be made within the next 24 hours after the client receives the Booking Confirmation. After those 24 hours, Bed & Snow S.L. understands that the client agrees with the Booking Confirmation and the information included in the Booking Voucher, exempting Bed and Snow SL. of any responsibility.

It will be the responsibility of the end consumer to obtain the necessary documentation at destination, such as visas, identity documents, passports, etc., Bed and Snow SL is not responsible in any case for the expenses incurred by the end consumer due to lack of documentation or because it lacks the necessary requirements.

10. Intellectual property rights

Unless otherwise stated, the software required for our services or used on our website and the intellectual property rights (including copyrights) of the content and information, as well as the material on our website belong to Bed and Snow SL, its suppliers or distributors.

Bed & Snow SL exclusively reserves the ownership of all rights, title and interest in (all intellectual property rights of the appearance, including the infrastructure of) the web page where the service is available (including customer comments and content translated), and you have no right to copy, collect, link to, publish, promote, sell, integrate, use, combine or utilize the content (including translations and customer feedback) or our brand without our written permission. . To the extent that you want to use (fully or partially) our (translated) content (including customer comments) or own any intellectual property rights of the website or any (translated) content or customer comments, All intellectual property rights are hereby transferred and assigned to Bed and Snow SL. Any type of misuse or any type of action or behavior mentioned above will constitute an infringement of our intellectual property rights (including copyright and database rights).

11. Miscellaneous

Any discrepancy derived from these terms and conditions and from our services must be referred exclusively to the competent courts in Granada, Spain. For the rest of the parties that use the website and are not consumers, these terms and conditions and our services will be governed and interpreted exclusively in accordance with the legislation of Spain and any discrepancy derived from these terms and conditions and from our services will be exclusively forwarded to the competent courts in Granada, Spain.

The original Spanish version of these terms and conditions has been translated into other languages. The translated version is a courtesy and unofficial translation, therefore no rights can be extracted from the translation. In the event of a dispute over the content or the interpretation of the terms and conditions, as well as in the event of conflicts, contradictions or discrepancies between the Spanish version and the rest of the versions in other languages, the Spanish version of these terms shall prevail and it is conclusive to the extent permitted by law. You can consult the Spanish version on our website (by selecting the language) or ask us in writing to send it.

If any provision of these terms and conditions is or becomes invalid or non-binding, it will continue to be linked to the other provisions mentioned. If this occurs, the invalid provision must be complied with to the maximum extent allowed by applicable law and, as far as possible, an effect similar to that of the invalid or non-binding provisions will be accepted, in accordance with the content and purpose of these terms terms.

12. About Bed and Snow SL

Bed and Snow SL B.V. provides the online accommodation reservation service. It is a private limited liability company incorporated according to Spanish law and with registered office at Calle Salobreña 247, 18220, Albolote (Granada), Spain. Bed and Snow SL is registered in the Commercial Registry of Granada with CIF ES-B19565241

Bed and Snow SL does not accept or assume any other address in any place, location or office in the world, other than its registered office in Granada.